Refund/Return Policy Info
COVID 19 UPDATE TO RETURNS POLICY & EXCHANGES – 26th May 2020
In the interest of Safety for our Staff and Customers Ritesafe Safety has decided at this time to temporarily suspend ALL Exchanges / Returns on ALL items due to the COVID-19 Pandemic.
We apologise for this action and hope to resume normal exchange/ returns policies shortly
If you need to exchange your products, we are happy to help. However we do require the products to be returned to us within 14 days of purchase in ‘as new’ condition. You will also need proof of purchase and it MUST be in the original packaging. You will be responsible to return the product at your cost and re delivery charges will apply to all exchanges. No exchange is offered on worn, used, customised, buy-in, sale or sample products.
Have you received your order and didn’t get what you ordered?
Refund and Replacements
If you have a change of mind, we are happy to refund your purchase just as long as the products are still in ‘as new’ condition and are returned to us within 14 days. You will also need proof of purchase and the products MUST be in original packaging. You will be responsible to return the products/s at your cost and you will also incur a 15% restocking fee. Please note, no refund is offered on worn, used, customised, buy-in, sale or sample products.
If you feel there is a fault with your products, we will send them back to the manufacturer on your behalf once you have returned them to us. If the product/s are deemed faulty by the manufacturer, we will provide a replacement or a refund at our discretion. The product must be returned within 60 days from date of purchase along with the original proof of purchase. Manufacturer’s warranty may exceed this time frame, so please contact us for assistance. Please note no refund or replacement is offered on Sale, Discontinued or Sample products.
Customers must provide full contact details, including phone number and address and the same credit card details with which the original purchase was made with their returned goods. All refunds will be credited back to the same credit card that made the original purchase. NO CASH REFUNDS.